Last Updated: December 1, 2023
E.U. General Data Protection Regulation
We have taken steps in an effort to comply with the EU GENERAL DATA PROTECTION REGULATION (“GDPR”) as set forth by the Council of the European Union and European Parliament, which became enforceable May 25, 2018, regarding the collection, use, transmission, processing, and retention of personal identifiable data of natural persons from European Union member countries. We are committed to protecting your data in a secure and transparent manner. We process, use, and exchange personal data for our legitimate business purposes only in the limited uses described herein.
Information Collected From Our Services
We collect data to provide the Services you request, ease your navigation on our Services, communicate with you, and improve your experience using our Services. Some of this information is provided by you directly, such as when you create an account on our Services, request a trial and/ or purchase a Service. Some of the information is collected through your interactions with our Services. We collect such data using technologies like cookies and other tracking technologies, error reports, and usage data collected when you interact with Services.
The data we collect depends on the Services and features thereof that you use, and includes the following:
Name and contact data. We collect your first and last name, e-mail address, postal address, phone number, and other similar contact data.
Credentials. We process passwords and related security information used for authentication and account access, and information security purposes.
Payment Data. We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number).
Usage data. We collect personalized information about your use of our Services, to better understand uses thereof and identify potential improvements, including to teach and refine the machine learning and artificial intelligence techniques utilized by the Services.
- Information based on your use of our Services. This includes the types and frequency of features being used, the frequency and duration of your use, the size and nature of projects, and anonymized information regarding project data.
- Information on the web pages you visit on and off our Services.
- Information regarding the performance of our Services and any problems you may experience while using them. This information enables us to diagnose problems and offer support in resolution.
- Data about your device and the network you use to connect to our Services, including IP address, device identifiers, and regional and language settings.
Web requests. We collect information regarding every web request sent to the relevant servers. This information is used to provide support, as well as to assess usage and performance of our Services. The data collected for each request can include such things as timestamps, any exception messages, user agent, IP address, e-mail address, request time and duration, as well as file names.
Location data. We collect your IP address and infer location such as city or postcode therefrom, when necessary, in order to provide you with the Services or to send you promotional communications or for customer relationship management purposes.
Communications. We may collect the content of messages you send to us, such as feedback or questions you ask our technical support representatives, when necessary to provide you with the Services you use. When you contact us, phone conversations or chat sessions with our representatives may be monitored and recorded in order to improve our services, or facilitate the processing and resolution of your request or complaint.
If you post information on public areas of the Services (or elsewhere on the Internet) that information may be collected and used by anyone, including us.
Customer Content. Content, including construction data, uploaded to the Services, or results provided by the Services to you in connection with the Services.
Information from Other Sources. We may receive information about you from other sources, including through third party services and organizations to supplement information provided by you. This information allows us to verify information that you have provided to us and to enhance our ability to provide you with information about our business, products, and Services.
Third-Party Content, Features or Application Providers May Collect Information. Some content, features or applications on our Services may be served by third parties, including our third-party service providers, ad networks and servers, content providers and other application providers. These third parties may collect information about you when you use our Services using cookies alone or in conjunction with web beacons or other tracking technologies. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. Please note that the information collected by these third parties may be associated with Your Information and that these third parties may collect information, including Your Information, about your online activities over time and across different websites and other online services.
Cookies and Similar Technologies
How We Use Data
- Providing or improving our Services.
- Research and development of new products and services.
- Providing ongoing support.
- Customizing the content and advertising you see.
- Communicating with you, including promotional communications and customer relationship management (“CRM”).
- Providing information about other services.
- Helping us run our company, for example, to improve our Services or our security, train staff, or perform marketing activities, including CRM.
- Complying with our legal obligations and enforcing our legal rights, including the authorized use of our Services.
- Accounting and other administrative purposes.
- Teaching and refining the machine learning and artificial intelligence techniques utilized by the Services.
- Providing anonymous aggregate reporting.
We use information that we collect from customers and visitors for the purposes of:
We may use the information and data we collect (including Your Information) to analyze, improve, and manage our Services, products, service offerings, and operations. For example, we might obtain feedback regarding our Services, products, and service offerings, to:
- Understand and anticipate your needs and preferences.
- Better understand your use of our Services or products or service offerings.
- Customize and tailor website content and advertising.
- Improve our marketing and promotional efforts.
- Engage in statistical analysis.
- Provide feedback or information to our business partners, vendors, advertisers, and other third parties.
We may also use the information and data we collect (including Your Information) to improve and enhance the Services (including, without limitation, the Platform) (in whole or in part) and for other development, diagnostic, and corrective purposes in connection with the Services (including, without limitation, the Platform), our technology, and/or our other product or service offerings.
We may use the information we collect to fulfill any other purpose for which you provide it. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders.
We may also use Your Information in other ways. To the extent required by applicable law, we will provide notice at the time of collection and obtain your consent.
How We Share Or Disclose Your Information
We may disclose or share your personal information to:
- Any service providers who assist us in providing the Services (e.g., technical agents and payment processing vendors).
- Companies that help us market and advertise to you.
- Other subcontractors.
- Our affiliates, representatives, employees, agents, and consultants.
If you give us permission, we may share your personally identifiable information with third parties who may send you marketing and promotional information. In any transaction involving credit card information, your credit card company will be provided with relevant information about us, services purchased, cost, and other information necessary to process the transaction.
We may disclose your personal information if permitted or required by law, or where we reasonably believe such action is necessary to protect or defend our interests or the interests of our employees, users, or business partners. This includes protecting, establishing, or exercising our legal rights, defending against legal claims, or when we believe in good faith that such disclosure is necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate, prevent, or take action regarding illegal activities, threats to our property, suspected fraud, or violation of our terms and conditions.
We may disclose or share the information we collect, including Your Information, to fulfill the purpose for which you provide it.
The Services may track usage statistics collected through the Services, and we may internally analyze this data for trends and statistics. Such information will be maintained, used, and disclosed internally to us and our affiliates. We may freely share anonymous user information with others, such as clients, advertisers, sponsors, and business partners.
Please note that this section is not exhaustive and that we may, to the extent permitted by applicable law, disclose the information we collect to third parties at any time, for any lawful purpose, without notice or compensation to you.
Other Disclosures by Us:
Aggregation and De-Personalization. We may use and disclose any de-identified information for any lawful purpose, including for any commercial purpose. De-identified Information means information that does not identify you, including any identifiable information de-identified by either combining it with information about others, for example, by aggregating Your Information with information about other persons, or by removing characteristics, such as your name, that make the information personally identifiable to you.
International Data Transfers
You agree that all personal information submitted to or collected via or by us may be transferred, processed, and stored anywhere in the world, including but not limited to, the United States, the European Union, in the cloud, on our servers, on the servers of our affiliates or the servers of our service providers. Your personal information may be accessible to law enforcement or other authorities pursuant to a lawful request.
Third Party Sites and Services
The Services may contain links to other websites and other websites may reference or link to our Services. These other domains and websites are not controlled by us, and we do not endorse or make any representations about third-party websites, services, or social media platforms. We encourage our users to read the privacy policies of each and every website and application with which they interact. We do not endorse, screen, or approve, and are not responsible for the privacy practices or content of such other websites or applications. Visiting these other websites or applications is at your own risk.
Choices About How We Use and Disclose Your Information
Accessing and Correcting Your Information: You can review and change your personal information by logging into the Services and visiting your account profile page or you may send us an email at email@example.com to request access to, correct or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
We use certain technical, administrative, and organizational security measures to keep Your Information safe. However, despite our efforts, please be aware that methods of transmission and electronic storage are not completely secure. We cannot guarantee the privacy or security of Your Information, as third parties may unlawfully intercept or access transmissions or electronic storage. Further, to the extent permitted by law, we are not responsible for circumvention of any privacy settings or security measures of our Services. Therefore, you use our Services at your own risk, you should not expect that Your Information will always remain private, and we do not guarantee the performance or adequacy of our security measures. In the event that an unauthorized third party compromises our security measures, to the extent permitted by law, we will not be responsible for any damages, directly or indirectly, caused by an unauthorized third party’s ability to view, use or disseminate Your Information.
The Services are not directed to children under 18 years of age, and we do not knowingly collect personal information from children under 18 years of age. If you learn that your child has provided us with personal information without your consent, you may alert us at firstname.lastname@example.org. If we learn that we have collected any personal information from children under 18 years of age, we will promptly take steps to delete such information.
Your State Privacy Rights
State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. We will comply with all such laws that apply to us and with respect to our collection, use and/or disclosure of Your Information.
If you have any questions, suggestions or complaints regarding our use or disclosure of the information we collect from you or wish to contact us to make a request regarding such information (including Your Information), please contact us at email@example.com.